When gaming goes beyond entertainment, that's when problems begin. pg999 believes gaming should be fun, not stressful. Use our Responsible Gaming tools and stay in control at all times.
Emergency Support
If you ever need help, contact our support team via Live Chat — available 24 hours a day, 7 days a week.
Please note: Gaming is for entertainment only. Never play with money meant for household needs or borrowed funds. Know your limits and play within them.
Pg999 is more than a gaming platform — it's a trusted community where every player's mental and financial well-being is our top priority. We believe responsible gaming means maintaining full control over your budget, your time, and your emotions.
Responsible Gaming at pg999 isn't an obligation — it's a core value. Every feature, every tool, and every policy is built to keep you safe. We want you to enjoy gaming, but never let it have a negative impact on your life.
pg999 follows international Responsible Gaming standards and regularly updates our tools and policies.
Many people don't realize when casual entertainment is turning into a problem. pg999 wants you to stay alert early on. If you notice any of the signs below, it's time to take caution.
If you recognize two or more of the signs above in yourself, don't wait — seek help. It's not a sign of weakness; it's a sign of self-awareness.
Answer the following questions honestly. This isn't a test — it's a mirror for your own wellbeing.
Have you ever gamed beyond your budget?
After a loss, do you feel the urge to keep playing to win it back?
Has gaming ever caused problems in your family life or career?
Have you ever hidden the amount you spend on gaming or betting from someone?
Have you tried to quit gaming but couldn't?
Do you turn to gaming to cope with stress or loneliness?
Do you feel restless or irritable when you can't game?
Has gaming ever put you in financial difficulty?
If two or more answers are "Yes", please contact pg999 Support or use the limit-setting tools below.
Pg999 gives you a range of tools to stay in control of your gaming. They're easy to use and can be adjusted at any time from your account settings.
| Tools | How It Works | Time to Take Effect |
|---|---|---|
| Deposit Limit | Set a maximum deposit amount on a daily, weekly, or monthly basis | Immediate |
| Loss Limit | Play will automatically stop once you've lost a set amount | Immediate |
| Session Time Limit | Set a daily maximum time limit for gaming | Immediate |
| Cooling-Off Period | Pause your account for 1, 7, or 30 days | Immediate |
| Reality Check | After a set time, a reminder appears on screen showing how long you've been playing | Immediate |
| Bet Limit | Set a maximum bet amount per round | Immediate |
Limit reductions take effect immediately. Requests to increase a limit take effect after 7 days — this protects you from impulsive decisions.
Log in to your account on the pg999 app or website.
Click your name in the top right corner and select "Settings" or "Account".
This tab has all the tools you need to set your limits.
Set your preferred limits and click the "Save" button.
If you feel you need a temporary or permanent break from gaming, use pg999's self-exclusion service. It's your decision, and we handle it with complete confidentiality.
To self-exclude, start a Live Chat with our support team or email us at [email protected]. Your request will be processed within 24 hours of receipt.
Problem gambling doesn't only affect one person — it impacts the entire family. If you believe someone close to you is struggling with a gaming addiction, it's important to help them in the right way.
If you believe an underage family member or someone with a gambling problem is using pg999 from your device, contact support immediately. We will verify the account and take the necessary steps.
If anyone under 18 is using pg999, please report it immediately to [email protected]. This is a serious legal matter.
Reaching out takes courage, and pg999 is here for you. Our support team is always ready to help. Get in touch through any of the channels below.
24/7 live chat support is available on the pg999 platform. Chat with us in Bangla.
Email us at [email protected]. You'll receive a response within 24 hours.
All responsible gaming requests are handled with complete confidentiality. Your information will not be shared with anyone.
Our Features
We ensure Responsible Gaming not just in words, but in action. These six core features keep you in control at all times.
Set your own deposit, loss, and session time limits. pg999's smart system remembers your choices and won't let you exceed them.
Automatic reminders are sent at set intervals — letting you know how long you've been playing, how much you've won, or how much you've lost.
Account closure options ranging from 1 month to permanent. No promotional messages will be sent during the exclusion period.
Pg999 enforces strict age verification at registration. It is completely impossible for anyone under 18 to create an account.
For any questions or concerns about Responsible Gaming, our Bangla-speaking support team is always here for you.
View your full gaming history, win/loss records, and spending details at any time — and take an honest look at yourself.
FAQ
Here are answers to the most frequently asked questions.
Get Started with Safe Gaming
Every player's safety is our responsibility at pg999. Join today and enjoy a secure experience with our Responsible Gaming tools.